Overwhelmed by administrative inefficiencies and expanding legal constraints, our team set out to build a solution that would help companies do it right. Connect and protect your employees, contractors, and business partners with Identity-powered security. Login here. Client opportunities may have additional requirements, including expanded client-specific certification. Most opportunities pay a per-talk-minute ratebasically, the more calls you take, the more you earn. GET A DEMO SAVE TIME Automate your processes and stop chasing down documents. Over 100 million people rely on Okta to connect to apps inside and outside of their organization knowing that their credentials are protected by robust security protocols. Click herefor technical info. They were cumbersome, and the systems didnt work very well if you were off our network or on a mobile device. As a result, deploying new apps to employees was also a complex process. Keep contractors happy with accurate payments on time, every time. Since you are self-employed, you should not represent to anyone that you are an employee of Liveops or any of Liveops clients. Application and Certification: Liveops path to becoming an Independent Contractor Agent: Complete an application to join Liveops Nation, which includes passing a background check. When you become virtual call center agent with Liveops, you join Liveops Nationa thriving community of thousands who help, encourage and support each other. Different programs have different pay structures. Then, this is the place where you can find some sources which provide detailed information. Mobile first. Some client programs may require Independent Contractor Agents to provide services above-posted minimum standards to maintain eligibility. The VirtualFlex platform also can augment your existing contact center, providing support to your patients while your internal agents attend company-wide meetings. Looks like you have Javascript turned off! Health, Dental & Vision. Pass a self-funded background and credit checkThis business expense (just $24.99) is required by our clients and the responsibility of the applicant. If the last few years have taught us anything, its that VirtualFlex is a critical element for navigating the unknown, attracting the right talent at the right time. The amount of paper eliminated alone was a huge benefit. Well create a unique plan to ensure a smooth transition for you, your teams and independent contractors. The notion that you have to commit your time, but they wont necessarily pay you for those hours strikes us as patently unfair. Once the Openforceplatform was in place, a major pressure point was released. . Reach out to us. ; The user selects the Duo Security option. A single portal that simplifies access and boosts productivity, Improved security posture with strong authentication and simplified user access, Reduced maintenance and infrastructure costs with cloud-based solutions, Efficient, fast onboarding of new employees, Facilitates communication and collaboration throughout the global workforce. For 10 years, she successfully owned and operated her own business in her home state of Indiana. Liveops exists to improve people's lives, and . As a Liveops Independent Contractor Agent, you have flexibility, autonomy and freedom to choose when and where to provide services. process. By Veronicas pandemic story is unfortunately all too common. What:LiveOps promises to connect you with tech, health care, retail and insurance companies that need work-at-home customer service operators, Expected pay: 25 45 cents per minute (equivalent of $15 to $27 per hour). Live Nation CIO David Huckabay shares how technology is critical for the global powerhouse. We didnt just evolve the remote contact center model, we revolutionized it. Innovate without compromise with Customer Identity Cloud. Onboarding is also simpler: new employees now receive login credentials and access to all the tools they need on their first day on the job. And unlike other potential identity management solutions, Okta could meet Live Nations 100% cloud mandate. Okta offered exactly what Live Nation needed. Hard to get in contact with managers for help. Flexibility. You are paid the the talk/email minute when working so your pay for each day will vary. which is why weve been helping companies like yours for over 20 years. If you choose to contract with Liveops to provide virtual contact center services, youll join a network of other self-employed individuals or business owners, and have access to a variety of client programs and opportunities. LiveOps Review: LiveOps promises to connect you with tech, health care, retail and insurance companies that need work-at-home customer service operators. Liveops gives companies access to an on-demand network of experienced agents ready to provide virtual call center and customer service solutions. Need to plan around other commitments? Apply now and a member of our team will work quickly to review your application and provide next steps. Yes! That included over 100 applications and over a petabyte of data., It was a bold and unusual move, and the impact on the company has been huge. It means there are no open holes in our infrastructure., The IT team is no longer occupied with maintaining servers, running data centers, or answering endless password reset questions. Its important we stay current with technology and provide our employees with the best tools in order to deliver on our mission to produce music, sell tickets and do sponsorships.. Liveops online contact center opportunities put you in the drivers seat, giving you the flexibility to be self-employed set your own hours and work from anywhere. Join the revolution of the modern contact center! Pros. Users verify their identity by . This field is for validation purposes and should be left unchanged. Forgot password? Live Nation rebranded Okta as Backstage Pass and rolled it out to its entire workforce within four months. Remember me. Customers sometimes need to speak with a live agent. HSA and PPO Options National and Local Networks Retirement. Get started on your new home business Flexibility. I like feeling like Im helping people all from the comfort of home. Password Remember me Or, sign in using: Become a part of Liveops Nation to network with other self-employed agents or business owners, find local meetups and participate in fun social contests. Find Out How & Apply . The sign-in URL is the web address you use in your desktop browser to access your company portal. That meant finding an identity management solution that was easy to use and flexible, and one that integrated with a broad range of applications. Creatively solving problems. You can make money teaching it online. But what good is making your own schedule if you cant get a schedule? Functionality Add this integration to enable authentication and provisioning capabilities. Forgot password? We cant do this. Improving Peoples Lives. Liveops Nation is a community for virtual agents to interact, learn and grow to get the most out of their experience contracting with Liveops. . . With 15,000 employees working in different time zones, in different locationsin offices, airplanes, trains, everywhereand on different devices, having best of breed tools and consistent access to them is crucial to the smooth operation of the company. Love the flexibility of the jobs, but wish training was paid. Secure your consumer and SaaS apps, while creating optimized digital experiences. Learn about Liveops Enterprise Solutions Click Here . Operating System: Must be one of the following: Browser: Google Chrome (latest version) or Internet Explorer 11, Monitor: Capable of displaying at least 1024 X 768 pixels. Its why weve led the industry in virtual flex agent services for more than 20 years. Goodbye long commutes, rigid schedules, and busybody managers. Best of Antivirus Software. Log in. Running backend servers, maintaining storage, running data centersnow all of thats in the cloud and pretty much taken care of. First, check out our frequently asked questions about the agent experience and application process. GM Regional Customer Care Operations, major utility. Be the customer care voice of top brands, providing best-in-class service. Ditch the paperwork and endless manual tasks. If youre anything like me, the beginning of a new year arrives with a sense of personal relief and renewal. Okta had a truly cloud-based solution with lots of built-in integrations, and it almost seemed too good to be true., But it was true. Its a complicated environment for a new employee to navigate simplified by Okta Lifecycle Management. Get in touch to discuss how Liveops can help you meet your customer service needs with greater flexibility, lower cost and better outcomes. Organizations. Join our fireside chat with Navan, formerly TripActions, Join our chat with Navan, formerly TripActions. We don't have to have IT going in and setting things up; the employees are put in the right groups and access is given to them on Day One., Just as importantly, Okta plays an important role securing and automating offboarding. Our technical teams worked with the support team from Okta Customer First to really come to grips with the product; from there the major rollout was four or five months afterwards.. You can also manage cookies in your browser settings. Users see the Duo Security factor as a way to authenticate themselves when they sign in to Okta or access an Okta-protected app. Our Offices. They love it because it does what it's supposed to do.. Neutrality is very important to us, says Huckabay, because we want to offer best of breed tools to meet the needs of our employees. He didnt want to be tied to a specific suite or brand, but he did want the tools his team selected to integrate seamlessly with their identity solution. Support. Okta has the same vision we do, Okta is working with technology partners that fit with where we're going. For example, Live Nation currently uses one cloud provider; and Huckabay is in the process of implementing a second cloud. There is virtually no support system and virtually no income after spending weeks in training., I have been working with liveops on and off since 2014. Stay ahead of workforce trends and hot topics by subscribing to Liveops Connections, our quarterly newsletter! But in the wake VirtualFlex delivers high quality customer experiences that strengthen your brand What story does your customer experience tell? Easy access was particularly important for the tools Live Nation employees and management use daily to keep in touch and work efficiently. Want to become a Liveops agent? When the unexpected happens, we can help you quickly add a virtual work force to maintain business continuity. Support. Join Liveops Nation and experience the freedom and autonomy of being self-employed! To connect with a product expert today, use our chat box, email us, or call +1-800-425-1267. Login to know the status of the ticket. Check the Eligibility requirements and make sure were currently accepting applications in your state. The background check requires a $24.99 processing fee paid directly to our vendor. Money is amazing, but like every job there are flaws. We'd have had to build out a lot of infrastructure. From professional services to documentation, all via the latest industry blogs, we've got you covered. Find ready-to-work contractors where and when you need them. The VirtualFlex platform powers our distributed contact center that delivers a cost-effective solution for both planned and unplanned needs. Copyright 2023 Okta. Group Linking Link Okta groups to existing groups in the application. About Liveops Employee benefits & perks. 2023 Openforce | Privacy Policy | Terms of Service, Manual record keeping drains time and resources, Minor admin errors can create misclassification lawsuits, Compliance Director, UST Logistical Systems. The agent community comes together regularly for regional Roadshows, coffee talk sessions and fun social media contests. Username or Email Password. Start building with powerful and extensible out-of-the-box features, plus thousands of integrations and customizations. Love the flexibility of the jobs, but wish training was paid. View our background requirements here. Go Further; Marketplace. People start, they have great tools, they have great equipment, and they know what they're supposed to be doing. Learn More Hear from Real Liveops Agents What's it like to be self-employed and provide virtual contact center services? Liveops has been able to consistently attain 90% plus on both Customer Satisfaction and First Call Resolution in this first year of our partnership. Then Liveops is looking for you! Our Liveops agents are more experienced and more scalable than traditional contact centers, transcending geographic limitations and typical work hours. We use cookies to improve your experience on our website. Learn More. Live far from an urban center? The IT team searched for a cloud-based identity management solution that would streamline access and integrate instantly with a range of best of breed apps, and facilitate onboarding processes. Is Liveops nation legit? On the first of January, you wake up feeling Now, that was a shocker. Marjorie didnt anticipate being named Liveops 2022 agent of the year. Community. Across the web. This means you can choose when, where, and how often to work! Want to become an Independent Liveops Agent. Not everyone will be as precious with your business as you are. Everybody likes to hear way to go sometimes, which is how it works at Liveops. Theres a lot I love about working with Liveops but what I love most Joan found out about Liveops one day at the grocery store. Were ranked #1in Flexjobs 2023Top 100 Companies with Remote Jobs. Copyright 2023 Liveops, Inc. All rights reserved. Its a good company depending on the project you are on. You get some of the best brand-certified agents in the business, and you can scale and cover busy times with ease. Moreover, the site demands that you have all sorts of equipment, which you supply yourself. We were getting rid of all of our on-premise servers and moving everything to the cloud, Myers reiterates. Or you do, but sit & sit with few to no calls? Flexibility. Be a superhero sales agent with great earning potential. Live Nation Entertainment (NYSE: LYV) is the worlds leading live entertainment company comprised of global market leaders: Ticketmaster, Live Nation Concerts, and Live Nation Sponsorship. Submit ticket. One where youre provided with free warm leads? Welcome to Liveops Nation Liveops Nation is a community for virtual agents to interact, learn and grow to get the most out of their experience contracting with Liveops. Learn about Liveops Enterprise Solutions Click Here . Unfortunately they dont pay a minimum per hour like other companies. FLEXIBILITY AT SCALE. Build a thriving work-at-home business providing remote customer service for top brands. Copyright 2023 Liveops, Inc. All rights reserved. Pros. Liveops offers work from home in customer service and sales. Apr 04, 22 (Updated: Sep 19, 22) Passwordless. Still have questions? Keith Myers, SVP Business Technology, Live Nation. Copyright 2023 Liveops, Inc. All rights reserved. No problem. The only downside is a lot of training without pay. Build a thriving work-at-home business providing customer service for top brands across a number of different industries. They have to be accessible, easy to use, secure, and platform agnostic. Okta allows us to deploy those apps almost seamlesslywe can just push them out to people as and when they need them., Okta is accessible anywhere, from any deviceMac, PC, tablet, laptop, or mobile. Hello, Liveops. Join Liveops Nation and experience the freedom and autonomy of being self-employed! Independent Contractors are responsible for expenses and control their profit and loss. Single Sign On. If you have not created a ticket yet then you would need to register or create a new ticket to begin. Employees embraced the change, easily adjusting to the single portal and enjoying a boost in productivity. Are you an employee? Heres a direct link to where you can sign up. Liveops Nation is a community for virtual agents to interact, learn and grow to get the most out of their experience contracting with Liveops. We would like to show you a description here but the site won't allow us. Before you apply to become a Liveops Agent, here are 10 things you NEED to know. You can also manage cookies in your browser settings. Liveops Nation is a community for virtual agents to interact, learn and grow to get the most out of their experience contracting with Liveops. It was as simple as they said, adds Myers. Login. GROW YOUR BUSINESS Want to become a Liveops agent? You can actually enable a person to get to an application through the Okta platform. Pass a self-funded background checkThis business expense (just $24.99) is required by our clients and is the responsibility of the applicant. Agent Sign-In. Cons are having to provide your own equipment. Liveops has deep experience supporting Medicare and Medicaid security and compliance protocols, along with stringent HIPAA compliance. Login to track your existing support requests. Get Directions Use your email address or username and password to sign into your WebCE learning center account. Earning potential. (No background noise, such as kids, barking dogs, traffic, doorbells, TVs, radios, etc. Support. Look in your Okta Welcome/Activation email (If you received one during your company's onboarding process). We had a combination of portals, adds Keith Myers, senior vice president of business technology for Live Nation. You get to dictate when and how often you commit to providing services. Oktas Single Sign-On and network of pre-built integrations were more advanced and easier to use than those of any other provider. Now we can focus on making sure IT is partnered with the business in everything they do.. We didn't have to put in cumbersome infrastructure, and we were up and running with Okta in a matter of days. See Capabilities for more details. Copyright 2023 Liveops, Inc. All rights reserved. Autonomy. Live Nation currently has about 15,000 internal employees using some 250-plus applications. Get in touch to discuss how Liveops can help you meet your customer service needs with greater flexibility, lower cost and better outcomes. Its a huge volume of work, and thats why Live Nation provides its people with best of breed collaboration, communication, and productivity tools. See all features. I don't mind the extra training if they had compensation for it. When you become virtual call center agent with Liveops, you join Liveops Nationa thriving community of thousands who help, encourage and support each other. He sees a role for Okta in all of it. Okta gives you a neutral, powerful and extensible platform that puts identity at the heart of your stack. They dont promise a set rate of pay, but maintain that most companies pay 25 45 cents per minute but only when the representative is online. No matter what industry, use case, or level of support you need, weve got you covered. Avoid Recruiting Scams Agent Login Username / Email Forgot password? Learn more Tax Support Provide support to users of top tax software providers. Assist customers with orders, questions, and returns. Even with an eagle-eye, compliance can cause its own issues internally: Too much time spent recruiting and onboarding. Enterprise Solutions. Enjoy the freedom of being your own boss. We understand the complex nature of managing independent contractors. Every new employee is provided with the device of their choosing, Mac or PC, along with immediate access to Live Nations best of breed applications. Find top links about Liveops Nation Login along with social links, FAQs, and more. When someone leaves, they're deactivated. Success with Liveops is about choosing an opportunity that matches your skills, experience, and availability. While entering a new year is often associated with self-reflection, its also an opportunity for businesses to take a step back, assess, and recalibrate, too. View our background requirements here. Whats it like to be self-employed and provide virtual contact center services? Watch as agents talk about their passion for helping people, and how being an independent contractor gives them the freedom to live on their own terms. For a fast-growing company like Live Nation, streamlined, secure onboarding is critical. To find out more, read our Privacy Policy and Cookie Policy. This includes listing Liveops as your employer on loan applications, government forms, or requests for employee-type benefits. Live Nation CIO David Huckabay shares how technology is critical for the global powerhouse. Cons. Main hustle or side gig its all up to you. I enjoy working with LiveOps because it allows me freedom to choose my work schedule. Liveops is a recognized thought leader in the virtual contact center and customer service industries. Not sure which client opportunity (or opportunities!) If there are system issues, you will not get paid. Pay, Vacation time, You get to work from home. Privacy Policy Terms of Use Learn about Liveops Enterprise Solutions Click Here The world's largest organizations trust the Okta Browser Plugin to protect their people's passwords and securely log them in to their business and personal apps. Which equals no money! Live Nation wanted one secure point of entry to all apps so users could efficiently move between tools as required, without pausing to re-authenticate. Support. If you are still unable to resolve the login problem, read the troubleshooting steps or report your issue. LiveOps, meanwhile, requires you to pony up $25 to pay for your own background check, and get trained on your own time. When I started it, my team said, Youre crazy. At one point I was making $6 per hour but have made up to $18 per hour., I love the flexibility of working from home for an insurance carrier, taking auto claims. But Live Nation is also a leader in the technology sphere, having recently moved its operations entirely to the cloud. You dont have to do anything else.. Work confidently with real-time chat support, tech support, business tools and professional development workshops. Norton 360 with LifeLock helps keep your digital life safer. Director of Customer Care, healthcare organization. Liveops: Flexibility. Easy global collaboration. Work from home. Our well-known clients are seeking Independent Contractors to provide virtual services to their customers across a variety of industries including Are you a Licensed Insurance Agent looking for a flexible opportunity? Were a people-powered business, working tirelessly on behalf of our entrepreneurial agents, dynamic enterprise clients, and dedicated employees. Liveops Nation is a supportive, inclusive community of entrepreneur agents who are there for one another with tips for success, real-time answers, a friendly hello and a shared experience. Browse case studies, customer service tips and other helpful resources for enterprises. Want to become a Liveops agent? Our workforce is more experienced and more scalable than traditional call centers, transcending geographic limitations and typical work hours. Modernize recruiting, onboarding, insurance and payment processes all in one easy-to-use platform. Liveops employees can directly contribute to the success of students journeys through college into . This allows us to quickly and easily scale our virtual contact center solutions up or down according to the ebb and flow of an organizations needs. Outspoken. Some clients also pay commissions. You can also manage cookies in your browser settings. Submit an application for an available virtual contact center opportunity. I still love it., You make your own schedule. Still have questions? Depending on call volume, utilization, incentives and how much you commit, hourly earnings could range from $12-$17 per hour. Liveops Nation - Virtual Call Center Community. The more investment you make in yourself, the greater the reward. Liveops Nation Login. Liveops | Okta . Collaboration tools are a huge part of us being successful, says Myers. Learn more about how Liveops virtual contact center solutions can scale your business. Liveops Okta. Okta offered Live Nation the ability to streamline access to all of its apps and tools, facilitate remote and mobile work, and simplify onboarding. Unlimited Flex Vacation New Parent Leave Protection. Scale your processes and free up resources by outsourcing administrative operations with Liveops agents. IT Support You are using an unsupported browser. Quickly assessing customer needs and providing sound solutions. Documenting details of calls and customer interactions. We are seeking Independent Contractor Agents to provide virtual services to our clients customers, spanning a variety of industries including Retail, Healthcare, Licensed Insurance, Non-Licensed Insurance, Energy, Government and Tax Support. But we were just relentless, and in one year we moved all of our workloads to the cloud. OR Look in your activation email. Nonetheless, we suggest you check out Boldly, which hires virtual assistants and customer service representatives. Liveops Nation is a supportive, inclusive community of entrepreneur agents who are there for one another with tips for success, real-time answers, a friendly hello and a shared experience. Support staff employees are great and work hard to keep us busy and motivated. Please update your browser to the latest version on or before July 31, 2020. By giving agents the autonomy of being independent contractors, Liveops attracts and retains a flexible, nationwide network of experienced, reliable and motivated agents. The world class support of Liveops and unparalleled access to world-renowned clients. The customer service industry can be tough at times, so in order to attract and retain customers, its important to provide them with the best service and care. john robinson inspection group agent portal, norwegian cruise line travel agent portal, knowledge management agent portal customer service and support. Reach out to us. Live Nation Entertainment is the largest live music company in the world, putting on 30,000 concerts and 100 festivals a year, and selling over half a billion tickets annually to music and sports events via Ticketmaster. management. Authentication (SSO) API Event Hooks Inbound Federation Inline Hooks Outbound Federation RADIUS SAML Workflow Templates Workflows Connectors SWA OIDC Or, if, No college? When an IVR cant answer a customers question, the VirtualFlex platform delivers a live US-brand certified agent to help find a solution. Live Nation saw an opportunity to increase employee productivity by streamlining access to their applications globaly. If you have not created a ticket yet then you would need to register or create a new ticket to begin. Login. Login. Read more. We use cookies to improve your experience on our website. fits your experience, personality, and preferences the best? It had to work on any device, including mobile phones, and it had to be entirely cloud-based. Forgot your password? Okta was leaps and bounds ahead of all the other providers, says Myers. *As a self-employed independent contractor or business owner, you arent an employee, agent or representative of Liveops. We help you work around your life, whether it be the wee hours of the morning or after the kids are in bed, weve got opportunities. All rights reserved. Notably, competitor WorkingSolutions operates with similar terms, but appears to have more clients and fewer unpaid minutes. Learn more about how Liveops virtual contact center solutions can scale your business.. Let's Connect . 100% Employer Paid Life Insurance Disability Plans Charitable Giving. Actual earnings may vary depending on client opportunity and support required. After weeks of unpaid training where the training facilitators are rude and condescending you will spend time studying for a role where you will ultimately not have any shifts available to work. As an Independent Contractor Agent, you can: Our Clients look for people who are comfortable: Successful Independent Contractors will have the following skills: As an independent contractor, you will submit invoices and receive payment for completed services. Independent Contractor Over 20 years later, more than half a million independent contractors and the companies that use them have relied on Openforce as their trusted solution for rapid and compliant contractor onboarding, retention, and payment processing.