Some states require a signature before the alcohol can be delivered. Possible Instacart order issues include Missing or extra bag/items in your order, you order includes the incorrect item, poor replacement of items in an order, wrong quantity of items in an order, expired or damaged item in the order, order arriving early or late and finally a delivery that never arrived. What is the future of fast food' There is no longer a dollar menu. If possible I'd like to get my money back, but I'm not about to mess with some innocent lady's income over $5. Hopefully, this doesnt happen often, but on occasion shoppers may not pay attention to what theyre grabbing and get you something expired. Usually, we can make things right quickly when you report a problem through the Instacart app or website. . - the individual(s) responsible for shopping for the items and/or delivering the items engage in inappropriate conduct during the shopping or delivery process. . 5. For our $250 order, Instacart's service fee was usually $15, and it climbs higher if you don't opt into its annual membership. After receiving their order, theyll go to the Instacart app, give the Shopper a one-star review, and claim their item was damaged. To request a refund, report the issue to customer support. They promise a delivery time hours out, then email/text last minute to let me know that the order won't arrive until tomorrow during normal business hours. Desired outcome: Whatever some of these people really suck, and as far as I am concerned, can go to the store themselves. You suck. From there, tap on the order and itll show that your order is complete and hopefully have a picture of the delivery. Your information isnt stored on shoppers personal devices. My experiences with shoppers had been almost entirely positive until about 6 months ago when they hired loads of new shoppers. I only hope people check their bank billing and report this fraud of a company. A new definition of healthy Once . Some scammers are always out to see if they can get things for free. So I had a grocery order, and the shopper did absolutely nothing wrong. What I think happened is that somehow the brand new shoppers got priority on better paying batches or something because boy did it go downhill quickly. Same-Day Delivery Powered by Instacart is available to members in most metropolitan areas. As long as you cancel the service within 15 calendar days of it charging you and you havent used the delivery service during that time, you should be able to get a refund for the charge. Press question mark to learn the rest of the keyboard shortcuts. Click the 3 horizontal lines in the upper left corner and select Your Orders. Not to long ago I got a damaged item for a dang watermelon. Read on to learn more about these scams and how to avoid them. The total came to $257 and Instacart charged me $72 for a tip. However, nearly every order now pays $7 regardless of the size. Refunds are processed immediately, but it may take 5-10 business days to see the funds in your bank or credit card account, depending on your bank. I just wanted to know how to return it without a receipt or exchange it since the thing I got instead is the same price. during the shut down there were a lot of people that came on board as shoppers. and . Tbh if that was the case I would turn around go back to store and get another one. I have been a shopper for Instacart since Jan 2022. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. I had my receipt, and notices 2 sandwiches that was additional purchases I did not make. Grocery delivery services can be an immense asset for a busy person. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. Outrageous weight charges from fairway removed & honor listed prices. They were the only items ordered.. For example, if you put the items on the customers front porch, take a picture that clearly shows the items and the porch. They charge for membership, service fees, service fee tax, traveling fees and container fees. Or another solution take it back to the store at the customer service desk they will just offer a new one or store credit. While Instacart allows Shoppers to appeal deactivation, its a time-consuming process where you may lose out on money due to a phishing scam. Contact our dedicated Senior Support Service if you need help getting started or with an existing order. 2 yr. ago. It all depends on what youre more comfortable using. Reddit and its partners use cookies and similar technologies to provide you with a better experience. Once there youll see an option to add the items to your cart again or view the receipt. Instacart is legitimate, convenient, and safe for shoppers and customers. None of these fees are disclosed prior to processing payment. I said to her, if I didn't have funds, all of the charges totaling over $550 wouldn't have been debited. So far this month Ive had over $300 taken out of my checking account and am patiently waiting for a refund! If you are saying they made one mistake on an item, when they. I cancelled the order but why bother rescheduling so that I can get another run-around? I quit shopping for instacart and shipt a couple of months ago. I have reached out to customer support and have received a refund, makes me wonder why they did it no questions asked. Instacart has a system for dealing with requested items that arent in stock. He has been a rideshare driver since early 2012, having completed hundreds of trips for companies including Uber, Lyft, and Postmates. As a customer, there isnt much you can do to prevent this scam other than carefully reading through an Instacart Shoppers reviews before choosing them. You can then report the problem through Instacart customer support. Desired outcome: We spent 100 dollars on UBER. Check your bank account for the refunds! Instacart, great concept, but a huge rip-off. I reported mine. Damaged items. Other times, youll get faulty products or be missing entire items, so of course, youll want your money back in those cases. . Then align it properly with the other blind slats. #Instacart customer lies #customer scams #Instacart shoppersAn Instacart Customer Reported Missing Items on a delivery I did on October 14th. Youll get an email confirmation right away for any credits or refunds, and well let you know as soon as any other issues are resolved. Instacart offers a refund for 7 days from delivery. For instance, Shoppers will only pick food like fruits and vegetables in good condition. EBT) arent eligible for credit and you might see a refund option instead, and certain items may require in-store returns for refunds. 97K subscribers in the InstacartShoppers community. Company transparency and an explanation as to why my credit card information was used to fraudulently enroll me in a service I never requested. It all depends on the service you signed up for. Customer service said sorry we'll send another driver with a replacement. I entered her EBT information and selected the option to use ebt/snap as the payment method. Desired outcome: Thank you for being concerned! I had this happen to me. and certain items may require in-store returns for refunds. There are a few concerns for an Instartcart Shopper. Tap the Orders icon in the bottom right corner. On December 13,2022 I placed an order with Instacart the total amount was $159.14 plus a $21.51 delivery fee that was supposed to be free for that order. Theres a cap on the card based on the cost of the order. 4. If you are a victim of an Instacart scam, there is a chance that Instacart will help you to resolve the issue, especially if you are a customer. Hey y'all! Ridester.co is a participant in the Amazon Services LLC Associates Program, an affiliate advertising program designed to provide a means for sites to earn advertising fees by advertising and linking to Amazon. Maybe I'm missing something . - Shopper refused to bring groceries to my door, billing should be reduced to reflect the items not delivered in the redilivery. At the top youll see any refunds you may have had while the shopper was fulfilling your order and the store was out of items. I sent this to a friend who has been an Instacart shopper for quite a while. The best way to get in touch with Instacart is to contact customer service. One option you have is to screenshot messages from the customer. Too many bad customers. If this does happen to you, you can contact customer service to get a refund and leave an honest review about the Shopper to warn others. It definitely wasnt broke when I delivered it You can plainly see it in my picture. - an item arrived broken or in an unusable condition. You might need to get a refund on a whole order, a single item, or a mix of items. Apple and the Apple logo are trademarks of Apple Inc., registered in the U.S. and other countries. . It wont be refunded as a credit, but rather the funds will be put back into your bank or on your credit card. They sent one, but when I tried to use it, it repeatedly said there was an error. I ordered 3 6-packs of Diet Coke bottles listed for $4.99 each. Instacart reserves the right to modify or cancel the Guarantee at any time. Adding instructions for specific items, replacements, or delivery, Gifting an Instacart order with Care Carts. Plus some bread, hot dog buns, Kellogg's breakfast bars. Kelly, was very argumentative and kept blaming the double charges on BMO Harris. Not all item issues automatically trigger a credit. We cant deliver alcohol to visibly intoxicated persons or leave alcohol unattended. Are yall serious? I had pho. would send me a form to complete and "department" would look at it in 48 Cancel. To report a problem with your order on the app. If the grocery store items dont meet these standards, Instacart will refund the customer for the cost of the item. I reported a wrong item since I thought it would give me some options, but it just refunded the item and now won't let me rate or change the tip amount. No penalty to shoppers. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. While the company is good at refunding customers for issues, too many refunds can result in a price hike. report and say as much as you said here, will NOT Help you on whatever these dings do to batch priority but will eventually lead to customer's removal from system if they consistently get reported on fraud on produce claims, *maybe,*. Refund and credit amounts vary. If the packaging damage doesnt affect the product, I would let it go. However, if its a large order with a generous tip, you may find it gets picked up a bit quicker. This was a Publix in Fayetteville, GA. Press question mark to learn the rest of the keyboard shortcuts. Because Instacart Express is not free, the company encourages people to try a trial of the service and then choose to pay its yearly cost. Some customers will use this to game the system. Never again! cracks me up. Instacart+ family account terms and conditions, Sephora holiday sales terms and conditions, Instacart Mastercard Pay with Points terms, Instacart+ promotional terms and conditions. But like I said, they are more than generous with their policy. It has been two days now and I have received no reimbursement. Welcome to the best place to share your experiences, ask questions & chat with other Instacart Shoppers. Also mandatory gratuity that cant be changed without really solid evidence of a screw up would be helpful. The nerve of some ppl. While Shoppers typically dont have to pay for damaged items, bad reviews can affect which orders they see. You get lower service fees and save an average of $7 an order with the service. This process is fairly straightforward, as Instacart will work with you to get a refund issued to your choice of payment method. During this time, a black large SUV arrived in the parking lot and a black male got out with bag Instacart, great concept, but a huge rip-off. App Store is a service mark of Apple Inc. Android, Google Play and the Google Play logo are trademarks of Google LLC. our party was almost screwed up.The company offered me 10$ certificate to my next puchase. They did.. And it's questioning my integrity which is upsetting. - the order arrives after the end of the scheduled delivery or pickup window. Support doesn't care even though I have proof it wasn't damaged. If you choose to cancel an Instacart order before a shopper has picked it up, you wont incur any fees because its a no harm, no foul situation. Next, youll need to scroll all the way down to the bottom of the digital Instacart receipt page. Instacart processed . Ive had customers tell me to get it anyway and then went back and said that they were items were damaged. Shoppers must deliver to recipients that are 21 or older. This was minor comparitively, but I don't want to miss out on good batches because someone was a Karen. Instacart shoppers arent perfect, and sometimes they find bad apples (literally) or choose a bad substitution. This year its another story as in February, May. USA, can lead to their account being deactivated. Refunds and credits will only be issued on orders placed using a valid payment via the Instacart platform. Did you receive a delivery youre not completely satisfied with? I WILL NEVER USE YOU AGAIN. I've worked for these people for the last 4 months, they have no service available to their drivers so if you get into a jam you wait on hold for 40 minutes through the app only. If you can't advise me you will not be bringing my stuff, just say so and don't have me waiting while you keep changing the delivery date. I report but I still know they will get away with it. Damaged alcohol items. One way to avoid this problem as a Shopper is to always take a photo of where the items are delivered. Bank account charged with $223.18 If you are fed up with the service entirely, learn how to delete your Instacart account altogether. Ikea Polyester Haren Pleated Blind . I stopped doing shopping for Instacart and Shipt. It tells you on your app or desktop that you can do it. If you cancel your Instacart Express membership within the first 15 days of your membership, not the free trial, youll get a refund of the membership fee. They don't think about why we shop/deliver for Instacart. Customers arent charged for items that are out of stock or arent delivered for some other reason. Why did I ever bother relying on this useless app? I was charged over $550.00 for my two orders. Today I explore no bags at my local Aldi's, juice spilling all over the back of my trunk, the new instacart card, delivering items with apple boxes, and cust. I'm never surprised at the length some people will go just to cause trouble. Click that, and then youll see a new menu of items. Don't they save them? The customers suck and honestly the companies suck! She's in the middle of a shift but said: "the short answer is no, they can't come back, and the extra items most likely belong to another customer." The way this all impacts the various people involved in order fulfillment (gig workers and employees) is more complex . Begin typing to search, use up and down keys to navigate, enter to select. Instacart, great concept, but a huge rip-off. Customers can leave instructions before submitting their orders. To this day 2/17/23 I have not received my order. This will surely increase the credibility of your complaint. and our Instacart delivers alcohol for select retailers and markets. Some legal restrictions apply to alcohol orders. Concealed damage to foods or other goods or other manufacturer defect issues would never be considered the shoppers fault. This seems like a fraudulent practice to me as my card details were stored on their app and it appears they want these charges to go under the radar. On December 14, 2022 I placed an order with instacart for my elderly mother who is handicapped and housebound. I call Instacart who I believe will sweep this under the rug with all of their out sourcing these days. They need to understand that this is some of our livelihoods right now and they need to realize that we are the ones who are going to take the head on it and not Instacart itself. As with almost any online platform, there are scams on Instacart. Bad Replacement Items. Select a credit to your Instacart account or tap Help Center to contact Care. Yes there are some dishonest customers. Instacart states on their website that you have to request your refund within 7 days of delivery. If youd rather chat on your schedule, you can make an appointment to speak with an agent. If my area made it possible for me to get there without a car, I wouldn't have ordered instacart. EBT) arent eligible for credit. Click that and fill in the correct information to get the refund ball rolling. I have been with instacart I believe two years , I work alot and especially during the holidays, every major storm for the last 2 years and there's been several , often times 1 of 3 I the niagara falls and surrounding areas during bad weather Share your photos and videos with others to prove the truth of your words. Ive been scammed by Instacart by someone using my card to order groceries unauthorized by me. When Zahara had a rating of 4.95 . The hardest and most uncommon item to find," another added. Luckily, you can request refunds from both the Instacart app and the desktop webpage. If youre unhappy with the quality of your product or what replacements were chosen, you can get a refund from Instacart. I also tried opening a second table at the bottom: <spawnabletypes>. We sometimes earn affiliate links when you click through the affiliate links on our website. As requested, I have provided a refund of $44.03 for the items that you reported as damaged. If your order is a fairly large order, odds are shoppers wont want to take it on. Were on the road to 100,000! I tipped very well and my orders were picked up right away and shopped with real professionalism. However, if you cancel your Instacart order after a shopper has already picked it up and started shopping, youll need to call Instacart or email them to cancel the order already in progress. You can see any Instacart credits in the Credits, promos & gift cards section of your Instacart account. Another issue is Walgreens. Just a report on the order. How they treat there employees and refuse to pay them! Desired outcome: Poor quality replacement - the shopper delivered an inadequate replacement item which the customer didn't specifically approve through the Instacart platform. I would like all of my money back. Save my name, email, and website in this browser for the next time I comment. Recently 12/12/22, I was charged $99 for Instacart's annual membership. We cant deliver alcohol if the customer doesnt meet all delivery requirements. If someone has been burned, theyll usually review. If you dont, you wont be able to receive a refund for your order, regardless of what was wrong with it. Your speed isn't a factor for batch opportunities, and you won't be punished for slower speed, but keeping . In this sense, you don't really have to keep your receipts. 2. All Shoppers in the area can check their app and choose from available orders. Thank you. I could not see any of the process in the grocery shopping and thought it was Harris Teeter new app and online service. Any credit issued shall be subject to the. I will need the overcharge back AND the two 9.99 fees I was charged from my cable and internet companies when their payments didn't go through because of Instacarts double charging.