Enter the amount you want to pay. To delete a payee, you can find them under 'Pay & transfer' from the top menu > 'Manage payees / payments' > ' View / delete your payees' and click '' icon next to the payee and 'Delete'. Log off the mobile app when youre finished, Disable the Password Save or Auto Complete function in your browser. You cannot deposit travelers checks or international checks. You can use the Bill Pay feature within Personal Internet Banking and HSBC Mobile Banking App1 to transfer money within the U.S. to a company or a person from your HSBC checking account without a fee. There's no monthly service fee to use Bill Pay. Deposit amount limits may apply. You should inform us to de-activate your lost or stolen Security Device immediately. For any issues, chat online with us for immediate assistance. Thoughtful reminders- get push notification, email and/or SMS alerts when the latest eStatements are uploaded. "HSBC" will be displayed afterwards. 1. Important: If a payee has a future-dated payment/s scheduled, you must first delete all the scheduled payments prior to deleting the payee. Then select the Manage Payees button. Choose a transfer method. All HSBC accounts, however, are viewable within Global View. If your Bank-Cert has not been idled for over 1 year, it will be auto-renewed. If you have aPassbook Savings accountwe'll show you any transactions that have not yet been printed on your passbook. After the merchant confirms your enrolment request youll be able to view your eBill and make a payment on the same platform. As mentioned, the '1' and '3' with a square on the new Security Device are not designed for HSBCOnline Banking in Hong Kong. 2. Transfer money between your own accounts (both local and international), even in different currencies. via the "e-Cheque Drop Box" on the HKICL website (HK Interbank Clearing Ltd). Tap the Action Button in the Navigation Bar. If you set up a forward-dated instruction using your HSBC credit card,the credit limit on your card will be held until the transaction is processed and the full payment is received. Please refer to your invoice or contact the merchant for details. You should only enable Touch ID if you are the only person who has registered fingerprints on your device. You will need to restart the PIN setup process by pressing the green button. You won't be able to input the amount you promise to pay in the future. If you only have an HSBC MPF and/or ORSO Defined Contribution Scheme account, you can only use the MPF/ORSO related features in Online Banking. You then submit the transaction to HSBC through the mobile app and we will process the check. Otherwise, please call us to request for a replacement with a PIN-protected Security Device. You need to use Adobe Acrobat Reader to open the e-Cheque PDF file. You can go to the'Merchant list'page to check which merchants support the payment eReceipt. Your downloaded eStatement/eAdvice files contain sensitive account and personal information. Monday Sunday except 00:00 to 06:00 every Sunday (HKT). What is Touch ID and Fingerprint ID log on, and can I use it to log on to the HSBC Mobile Banking App? We recommend that you check your roaming coverage and charges prior to travel outside of the US. If the code still cannot be verified, please contact us on: A valid Security Code will only be generated if you input correct customer specific information into the Security Device. Privacy and Security | Terms & Conditions | HSBC Accessibility, This website is designed for use in the USA. 8. While this tool can save you a bit of time when entering yourOnline Banking details, it also makes it easier for others to discover your username and other details. If an eStatement within the past 84 months is not displayed, you can request a paper statement and the fee will be waived. How do I log off of the HSBC Mobile Banking App? Your secret password should be 8-30 characters long. Click on the account the payee is linked to. Apple, iPhone, iPad, Touch ID and Face ID are trademarks of Apple Inc., registered in the U.S. and other countries. Charges will apply, however, for the Wells Fargo Same Day Payments Service SM. If you want to change the payee's details, you have to delete the payee record first and add back again. starting from Step 1 on Verification screen in HSBC online banking) again and ensure you input correct information to generate a valid Security Code. You can schedule a same day payment up until 4 pm ET. Search for HSBC US in the App StoreSM or Google PlayTM, download and open the app, and follow the on-screen instructions to set up your security information. Enter the Amount you want to pay and select a Deliver by Date using the calendar. You can view and download* eStatements up to 7 years (84 months), and eAdvice for the past 3 months. U.S. persons should consult a tax adviser for more information. If you need to cancel your promise to pay, please call us at+852 2269 2444 during office hoursoremail us atcruu@hsbc.com.hk. Bill pay: Add a payee; Bill pay: Schedule a payment; Chase Mobile App Profile & Settings; Return to video catalog; Chase Mobile App Tour video. However, this number may not be shown on some Super Ease cards. Geographic and other restrictions may apply. With Mobile Security Key or Security Device log on, you can access allservices above, plus: You have the choice of English and Chinese. Payments from your bank account can be scheduled up to 45 calendar days in advance. The number is a 10-digit serial number, identifying your individual Security Device. 10. Select a bill payee from your existing payee list. Go to Daily payment and transfer limits page on Online Banking to increase or decrease your transaction limit. / Other Identification Document no. 03. Finance / Securities / Sports & Leisure, Defining or Increasing Online transfer limit. Click on the 3 dots to the right of the payee and select Delete. Programs are subject to change. For every HKD50,000 local securities trading turnover, 200 free quotes will be added to your free real-time stock quote count in the first seven working days of the next month. Yes, you can pay the amount before the new promise date. You may also reset password, security question and answer on the HSBC HK App. via the "e-Cheque Deposit Box Service" on HSBC website. Tour the Chase Mobile app and see everything it can do. 4. Personal Internet Banking is required to access Global View and Global Transfers. We will continue to add features and services to the mobile app in the US. You can only update one account at a time. Log in to the mobile app. Add the payee Select 'Add a new payee' twice, and then 'Next'. Choose a payee from potential matches or add manually. If your mobile device is lost or stolen and/or you feel your log on credentials may have been compromised, please contact the Customer Relationship Center immediately. It should be 5-15 characters long and you may use a combination of numbers (0-9), and/or upper and lower case letters (A-Z, a-z), and/or special characters such as (@), underscore (_), hyphen (-), apostrophe (') and period (.). The payment eReceipt is generated by the merchant. You will not be able to use the new system if you do not have an email address and mobile phone number registered with us. (iOS) As soon as possible, log on to iCloud (iCloud.com) and remotely wipe your device using the Find my iPhone app. There is no daily limit for the number of issued e-Cheques, but the amount of issued e-Cheques is subject to your daily transfer limit of non-registered accounts viaOnline Banking. Underneath 'Account actions' click 'Manage recipients'. You can also set up an immediate transfer, a future dated payment or a recurring payment. Naturally, some specialised transactions do incur fees: * There is no charge from us if you pay money to, or receive money from accounts from other banks via FPS, but other banks may have different charging policies. To cancel payments select 'Pay and transfer' in the main menu, go to . We recommend you keep them in a secure location on your computer, and avoid using public computers to bank online. 1. You must write mobile check deposit and the date on the front of the check, and save it for 90 days. We recommend you schedule your bill payments at least five business days before a payment is due. If you can't find the payee you're searching for, an. You can manage e-Cheque by log on to HSBC Online Banking, via HSBC website, or through the "e-Cheque Drop Box" on the HKICL website (HK Interbank Clearing Ltd). You then submit the transaction to HSBC through the mobile app and we will process the check. ), hyphen (-), question mark (? Please restart the PIN setup process and choose another 4-6 digits PIN. Also, you can contact a customer service officer at your HSBC branch for more information or call our hotline: Please try again. You can selecta promise date that's a maximum of 7 days in the future,or before your next payment date. (Android) As soon as possible, log on to your Google Account (android.com/find) and remotely lock or erase your device. 9. You can stop an e-Cheque using the stop e-Cheque function under e-Cheque Issuance Status Summary within HSBC Online Banking. Payments made by HSBC credit card before 4.30pm, Monday to Friday, are processed the same day. 7The reference to "business day" means a day, other than a Saturday, Sunday or public holiday, on which banks are open for general business in Hong Kong. 2. Once the device is unlocked, "HSBC" will appear on the screen display and it is ready for use. Choose "Pay this bill" and enter the amount. This video shows how to delete a payee quickly and easily in Barclays app. You cannot change forward-dated bill payment. To add an individual to your payees list, you must log on to Personal Internet Banking and add the payee. No, Bill Pay is free for all HSBC customers. To delete a payee, you can find them under 'Pay & transfer' from the top menu > 'Manage payees . Learn more about our replacement policies. For your protection, log on details can only be changed by logging on to Personal Internet Banking from your computer or laptop. What types of transfers can be initiated in the mobile app? When you enable Touch ID log on, any fingerprint stored on your device now or in the future can be used to log on to the mobile app. 10. You still have the option to print eStatements and eAdvice for your records and can also save the files to your computer. We also recommend contacting your wireless service provider to have your device deactivated. You can make Hong Kong dollar or foreign currency transfer to HSBC or non-HSBC accounts, including overseas accounts, by selecting your desired payment journey from the 'Pay & transfer' tab in the top menu. You can add an Institutional Bill Payee within the mobile app, for example a mobile phone company. Please go to Pay & transfer > Manage payees / payments > View / delete future dated payments page on Online Banking, find "" symbol to the right of your instruction, then delete existing instruction and place a new one. Tap Add a Payee. Once you have found your payee, select it. Select 'New payee' > 'Person'. You need to input customer specific information into the Security Device when you are doing the following transactions: You may simply follow the procedure shown on the 'Verification' screen in HSBC online banking and the verification information table below to input information into the Security Device and generate the Security Code. For Hong Kong, there is no particular meaning or function associated with this design. No. The wording inside the e-Cheque PDF may not be displayed properly if you download it via mobile devices. Transfer moneyto HSBC and non-HSBC accounts in Hong Kong dollars or different currencies, locally and overseas*. The combinedDaily Payment Limitis HKD5,000,000. The following are the maximum numbers of characters (including spaces) allowed per field: If you're sending money to a company in Hong Kong, you can check themerchant list. If you have insufficient funds, HSBC will notify you with a Secure Message, which you can access by logging onto Personal Internet Banking or the HSBC Mobile Banking App. What security measures can I take to protect my information when using the mobile app? It is valid for 1 year from the date of registration. You should also disable the auto-complete feature on your browser. To delete a beneficiary from your 'Beneficiary List' click on 'Delete beneficiaries'. For Online Banking customer, you can request ATM PIN and credit card PIN. You'll also be contacted by our collector regarding your overdue account. Search for a company alphabetically or by category. Another way to delete a saved payee is to come into branch and use one of our iPads to access your Online Banking. Set-up payees*tosend money to them fasterwithout using your Security Device / Mobile Secure Key. Select an existing payee or add a new one. With the new Security Device, you not only enjoy the enhanced security in HSBCOnline Banking but also added convenience with its new functionalities: Note: The 1st and 2nd generation Security Devices are no longer in use. You will need to pay the amount due yourself either: If you need more information, please call us at+852 2269 2444 during office hoursoremail us atcruu@hsbc.com.hk. You can find it under 'Pay & transfer' from the top menu > 'Manage payees / payments' > ' View / delete your payees'. You can select up to five to pay multiple bills. Learn more. Log on to the HSBC Mobile Banking App. Updating your browser to the latest version should resolve these issues. We recommend you add our email address to your address book to solve the problem. Additionally, we cover your banking transactions with HSBC's $0 Liability, Online Guarantee, so you can continue to safely perform transactions online. Yes, you can choose to manually input the amount you want to pay now or simply select the overdue amount. If you can't find the payee you're searching for, an Add Payee Manually button will appear. You must schedule your payment in advance of the payment due date. Confirm removal of payee by pressing 'delete' again. The mobile app is available outside of the US, but is dependent on the availability of your mobile service provider's geographical coverage. On the To page, tap Add new bill payee. For enquiries, please call (852) 2233 3033 for HSBC Jade customers, (852) 2233 3322 for HSBC Premier customers, (852) 2233 3000 for Other Personal Banking customers. HSBC Bank USA, N.A. You'll have to promise to pay the full overdue amount. If the problem still exists, please refer to the drawer of the e-Cheque. Yes. 4. 5. You can download and install the Chinese Traditional Font pack files from the Adobe website. is not responsible for these charges. Set up and manage future-dated or recurring payments*. HSBC Mobile Banking lets you access and manage your HSBC accounts anytime from your mobile device using the HSBC Mobile Banking App1. You'll have the option to register using your debit card PIN, credit card PIN or phone banking pin, or your credit card number, date of birth and mobile number. Once you've registered, the service will apply to all new accounts you open with us. This may happen if you have entered an invalid Security Code into the screen. For your current account, savings account or Gold Account, you can view transactions that have taken place since your last bank statement. Cheque presented in Guangdong Province and Shenzhen. Help for payments, transfers, wires and deposits, Start by typing the payee's name in the search box. As a security measure, there is limited display time for each Security Code to display on the LCD screen.