Therefore, when necessary, it's more than capable of doing its share of hard work up a steep hill. Every error code outlines different issues with the bike. To do this, we needed to consider carefully which propulsion system was best suited to helping us achieve this goal. Once logged in, the three lines on the top left reveal your menu, featuring: Monitor, Start Activity, Navigation, Common Destinations, Last Position, Activities, Download Maps, and Settings. Tried to restart the system, couldn't even let me do that. Solution: Change your bike battery by calculating the necessary voltage (not more, nor less). Ray. Setting Up Your Bicycle and Ebikemotion Companion App First things first: turn on your bicycle, and make sure the Bluetooth on your phone is on. trailer However, if it flashes white then the motor will not provide any additional assistance. The throttle may get damaged, so inspect the throttle cable. Some common electric bike errors are- 1. Find out here. Solution: Turn off the ebike and remove the battery. So, you can optimise your training programs and view route data after each and every ride. Want a bike quick? The display itself is used to indicate the selected power level, available battery level, and more. Letting you keep track of everything from charge status to training data and performance analysis. In each of these modes you can use a slider to set a value between 30% and 100% for each of the 3 available Assistance Levels. With the app, you have a wealth of ride information at your fingertips. Do I need to/ Can I remove the battery to charge? Weighing in at just 3.5kg for the ENTIRE system. Sign up forin-stock updates and discounts! Download the Ebikemotion app, available on the Apple App Store or Google Play Store. 203. Common ebike errors may include: 1. Park City, UT 84060 I am not sure if this will comeback but for now it seemed to fix it. Ebike.com is a participant in the Amazon Services LLC Associates Program, an affiliate advertising program designed to provide a means for sites to earn advertising fees by advertising and linking to Amazon.com, Common Electric Bike Error Codes and Solutions, Electric Bike Error Codes List and Description, When the hall sensor is loose or blocked by silicone residue. Temperature too low during charging. If you have previously registered with the older ebikemotion app you will still need to register. I then put it on charge for a few hours and when I took it for a ride today it kept flashing pink lights. Press Button B (bottom button) to decrease the assistance level to the next level down until no assistance is provided. To turn the system on, short press the button and the LEDs will illuminate. Using the navigation or maps requires a $4 per year subscription. Not really sure what else to suggest here if there are no codes shown off. A local Orbea service centre to me updated the firmware, job done. If you stop midway through your route, the computer will pause the timer, and restart it whenever youre in movement again. TuesFri: 10am6pm New riders may not know all these error code facts. HUMoIcrJc FdEEv(K@z^u~KpEj>qu%%_qzw?OCpo~,I~r#$/EupxP,Js'fs^_&O\~7/XT&'7vnw).3A_#R)TB5z 6YVL. 500 miles on bike. 0000030299 00000 n Please charge the battery Pack. 0000002715 00000 n Uncomplicated, painless, and very sleek. If the IWOC button stays white only, my first instinct is to connect the bike to the Ebikemotion app. That voltage should match your battery. Fatal Error. This service is subscription-based and requires renewal annually. Thanks. However, if you feel that these pre-sets are not quite to your liking and you are reasonably tech-savvy, you can also customise the power that each level offers. If you have an LCD Display (with digital screen) press and hold the M button for a couple of seconds to turn the kit on or off. Ranjit. First things first: turn on your bicycle, and make sure the Bluetooth on your phone is on. Solution: Perform a software update or reinstall the software to rectify the product line, reboot the system. Swipe right to left to switch between speed and map display. Bosch Performance Line Nyon Owners Manual, Bosch PowerPack 300, 400, 500 Owner's Manual, Bosch Active/Performance Line Charger Manual, Bosch Active Line 25kph Drive Unit Manual, Bosch Performance Line 25kph Drive Unit Manual, Bosch Performance Line 45kph Drive Unit Manual. Press question mark to learn the rest of the keyboard shortcuts. In this case, their systems are designed to help the user identify the fault through electric bike error codes. 0000002752 00000 n I say Feb because it hooked it up to a battery charger and tested it then to see if it was still working and had no issue with it. I have replaced the throttle thinking that was the issue as the throttle never returned to the beginning position without me having to put it there manually. Solution: Try unplugging and replugging back the throttle cable, checking the pins are in line for a proper connection and are not bent. For instance, if it is a less challenging climb, you may not need maximum assistance. Leave the battery connected to the charger for 2 hours after the charge ends to balance the cells. Press J to jump to the feed. If the problem persists, contact your eBike dealer. This colour indicates the amount of battery charge that is available to use. Stop charging and allow system to rest for 30 minutes with bicycle turned off. If the problem persists, contact your eBike dealer. i have the lankeleisi mg600 bike got a new controller and display screen but a error 10 coming up and getting no power to the throttle and pas checked the wires seems ok. Hi David, I have a BTWIN Original 900e Electric bicycle last night I parked it in an open space in I think due to rain it shows the error 70 in its display and its not working now, can you please let me know about the codes, which part of the cables should I check? This wrong tendency will lead the throttle abnormality to break or damage. Good Evening, The app is compatible with all of the e-bikes in our range. Interested in a Bike with an Ebikemotion Drivetrain? It then started charging so I left it for a few hours. If I could do it on a network switch running internet traffic I can do it on an electric bike. I got the same problem. Replacing the, Why would you consider upgrading electric bicycle battery from 48v to a 52v battery, Health and the environmental benefits of ebikes. Error code 10 indicates that hall sensor connector is not connected properly. In this guide, we'll break down the X35+ motor system's functions and features and touch on the companion app. 0000001809 00000 n Therefore the throttle will have the same speed level/grade limit set on the PAS. Check the wiring accessory, disconnect it and contact the accessory supplier. That said, there is so much more than these Ebikemotion bikes have to offer besides basic assist. 0000000776 00000 n Register using either your email address or Facebook account, at which point youll be let into the app. Check the position of the spoke magnet. Loosen the controller and re-plug the hall sensor plug. Bypassing the motor cable, plug connection with the controller into the motor. I have the same problem with the ebikemotion iWok flashing pink on my Ribble bike. This article gives you more insight on how to fix electric bike error codes with some quick solutions. With your e-bike purchase, you have the option to link to the MAHLE SmartBike Systems companion app. If you still cant solve any issue, simply contact the dealer and get the solution. e. Refasten the Iwoc One to the top tube with a 2 mm wrench (1Nm). In this case your accessory exceeds the specifications of our output. Same issue, got a new cannondale treadwell and after first charge got the pink lights. ebikemotion APP is one application to be used in combination with one smartphone as bicycle computer for standard or electric bicycles (e-bikes). Does that mean you are simply choosing the Assistance Levels that you "mapped"to the controller in Motor Maps. Battery blocked by a short circuit. Did the same thing you suggested here and it's back to normal. Discharge the battery and then recharge it. However, when it gets steep you may just need to crank up the power to keep pace with the group or conquer the climb. Make sure your ebike is powering on and your display panel lights up. 0000009524 00000 n The battery was down to red and I charged it fully. Try disconnecting and reconnecting the motor cable. I am assisting my 10th grade grandson with a project he has at school. Ray Adjusting this will change the maximum assist put out per level, though one can never have all the assist available in level one. . If there are, chances are youll have to take it to your local Orbea dealer to have them clear the faults. If the voltage value does not increase, check the connection and try another charger. With any error, the e-bike started flashing. Error code 10 indicates that hall sensor connector is not connected properly. Your Inside Guide to the Ebikemotion Companion App, Shop Now and Save with Free Shipping in the US. Orbea Gain iWoc One Problem | CycleChat Cycling Forum ebikemotion end user manuals - Raleigh UK Ltd Description. Please check the battery Pack connector. Now the second bike had done the same thing after only one ride a few weeks ago. Now you can solve these minor issues easily and quickly. Basics covered in the video include choosing navigation options, common destinations, and how to download maps. Problem is in the power supply sensor. The app will show if there are any errors in the bicycles electrical system. Let it cool down before using the bike again. Sunday: Closed. Regards, Each setting offers between 30% and 100% of a set percentage of the total power output. No return alert - a reminder that youre approaching the point in which you have less battery than necessary to return to the starting point. The 250W motor has a 40 Nm maximum torque output. I created this site, eBikeBuster, to guide people, who are new to an e-bike and dont have proper knowledge about its tools, accessories, and maintenance. Should an error occur with the system, the app will display an error code. Email us today, and get a reply within 24 hours on weekdays! %PDF-1.5 % Try to restart the engine. If the problem persists, contact your eBike dealer. Typically this is at 4.15v - 4.2v per cell, if you only charge to 80% which is about 4v eventually the cell groups will stray and balance will affect the batteries efficiency. Throttle Error This error occurs when a throttle cable is damaged or loose. Please install the specific Battery Pack for your eBike System. There are a few things to look over here. Update files are available for remote repair, please contact CSG warranty. Read caring for your electric bike to find our top tips for maximising battery life. If there are no errors I would press the button with the app open to see if you can change the assist levels from the button. Tap the three horizontal bars on the top left to open it, tap anywhere outside of the menu to close. So for any one running into this problem I might have fixed the issue. If the problem persists contact your eBike dealer. So I swapped wheels to check if the problem was the motor. Firstly, you will need to download the app from the Apple Store or Google Play Store for Android. Its a tendency practiced by many riders. Usually, errors occur when the sensor becomes unable to calibrate correctly. Within this menu, there is also a very neat feature. EBM Explained 50 pts. If the error is not solved, replace the battery. Then check input voltage (P03) through your LCD Display parameters. 0000011073 00000 n Kel Walker, Hi Alvin, Got a new Ribble e-bike and want more assistance with how exactly it works. Its a bitter truth that these useful electric bikes come with such error issues. Seller claimed it was a faulty PAS (Hall effect) sensor, but it was something more obscure (Phase III connection error: Erorr code 24), which sounded more motor like to me. The cable DUCEXTGCUWIRE is an extension cable, the cables can be ordered from Ebike motion direct. The latest innovations allow us to create the lightest system on the market, weighing only 3.2 kg, while delivering the right support at . If the hall sensor is loose or has silicone interferences blocking its connection from the controller to the motor core, then this error is likely to appear. E-Drive system: Mahle Motor Hub drive 40Nm . This error will show up when the ebike is not within the required temperature range, i.e., higher than 80 degrees Celsius or lower than 10 degrees Celsius. This section is intended for developers who are debugging system errors. Contact us for further assistance. At this time, you should open the eBike app from your smartphone and can get the detailed error description. This video goes over how to use the controller to get the most out of the bike. No word from dealer so far. Hello dubman. ( NOTE: Disabled File and Printer Sharing under network adapter stops listening port-445 and you would not be able to telnet . Turn compatible lights on/off (if fitted). Using an incorrect battery voltage will cause it not to function correctly or go into sleep mode. I know exactly what the problem is and, more importantly, the fix. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. I am delighted with the machine super fit. Do we mount it internally for a full stealth build or do we make it accessible (though more unsightly) on the outside of the downtube? Check the connection from the controller to the motor. Below is a tabulated error code, cause, and description of commonly experienced ebike errors: As stated earlier, error codes vary with manufacturers; s830 error codes are usually displayed on an s830 LCD unit and have different factory values. Well, let's say, for example, you find that the Medium (level 2) assistance setting is providing slightly too much assistance. The motor is a pedal-assist system (pedelec), a sensor detects the pedalling rhythm and provides assistance based on the assistance level selected. Short pressing Button C (middle button) turns the system on and a long press of this same button turns the system off. People who use electric bikes often get some error codes on the display. It may cause a system failure or improper functioning. Title: VF - MAHLE - iWoc ONE - Quick User Guide (EN-ES-DE-FR-IT-PT-NL).cdr Author: David Tardon Barros Created Date: 2/11/2020 10:51:18 AM If you use an incorrect battery, then it will go into the sleeping mode or not function accurately. It occurs due to the excessive current from the battery pack. 0000010427 00000 n However, it is lighter and won't wear out the drivetrain components as quickly as the bb drive system. Battery pack sensors are damaged. Rider weight, fitness, route profile, tyre width/pressure and wind strength to name but a few. If this persists, consider replacing the controller. Enabling you to ride the bike just like any traditional non-assisted bike. Ebikemotion have issued a firmware update to solve this. When we first considered branching out into the e-bike market, the brief was not simply to create a range of advanced e-bikes. 0 Short press the button to set the LEDs to flash. I wish this was something I could just do via the app! 0000003701 00000 n Users can select a point on the map and either add it as a midpoint to your route or as your final destination. This thing prevents the battery from working effectively. Solution: Turn off the system to cool down to the permissible temperature or let the drive unit heat up in case of low voltage. Can I ride this in the wet? Well, its not that difficult to check and troubleshoot your electric bike on your own if you know where to look and where to start from. Want a bike quick? do NOT contact me with unsolicited services or offers. He ordered from Amazon the SW900 ebike kit and 2000 volt battery. This advanced motor system was first conceived by a team of engineers and cycle enthusiasts at the German automotive giant MAHLE. There you have the most commonly experienced electric bike error codes explained. With a computer, you can reboot it. Leave the battery connected to the charger for 2 hours after the charge ends to balance the cells. You'd be hard-pressed to know that they are e-bikes at all if you did not look VERY closely. However, you can quickly eliminate such errors with the correct use of electric bikes and regular maintenance. hb```b``c`e``9 l@1Oi"aKL"E?TWWYoPzznCV mNGE2yj I^q.:d5l!HJzY?35;f8\IX!1hLe+8'e? Behavior Turn off enable contextual audio advice to eliminate sound notification Turn off enable summary audio advice - notifies you of assist level, battery life every time you have an app open and switch power setting on the bike. First-time users receive five free maps for three months. It will show electric bike error code 3. It seems to me that in that situation you can only choose between the Assistance Levels via the iWoc ONE. The Addict eRIDE 20 is the base model at 3,999 and comes with a mix of Shimano Ultegra and 105 mechanical. Display shows a motor on it and front motor does not work. There should be no LEDs lit up. Stay up to date on latest releases, buyers guides, and more.. The Range Extender from Ebikemotion provides an extra 208W/h to the main internal battery on Ebikemotion's X35 systems, increasing the 248W/h of the main battery up to a maximum capacity of as much as 450W/h. Each offers a set amount of torque as a percentage of the total amount per level. High voltage or incorrect battery use on the bike shows electric bike error code 7. Eco, Urban and Sport will each offer a slightly different configuration on how much power is offered at each assistance level. Contact your eBike dealer. The system integrates nicely, though the Google Maps bicycle route mapping software or the software found a cycling computer is sometimes better. Is there a site to buy parts for MZZK E Bikes? Temperature sensor damaged. Continue charging. Avoid large power demands while this error is active to prevent deterioration. The battery used on the bike produces higher than the required voltage. If heart rate goes up a ton, so too will assist Sensitivity adjusts how quickly bike increases or decreases assist according to heart rate. Regardless of whether you have a bicycle or not, the Ebikemotion app can help you arrive at any destination through smart, bike-specific mapping. Solution: Try reconnecting the plugs while checking that none of the pins is bent and everything is connected correctly. How do you then select an assistance level? W If the error persists, disconnect the accessory. Salt Lake City, UT 84105 Quick Neo SL 50 pts. White means it is at full capacity; progressing down through Green, Amber and Red to indicate a maximum of 25% remaining. Error codes can differ according to different brands. Similarly, any heart rate transmitter chest belts must be Bluetooth (BLE) or dual Bluetooth/Ant+ enabled. If the system locks, please restart the eBike System. 02. ]#!MG;$sEEgm{VXBNK9^w`H0 y!qA4C+`Y& GAIN TECHNICAL SPECIFICATIONS GEOMETRY SIZE 1 - SEAT TUBE (C-T) 2 - TOP TUBE (EFF) 3 - HEAD TUBE 4 - CHAINSTAY 5 - BB HEIGHT 6 - BB DROP 7 - WHEELBASE 1016 1022 1037 1051 1067 8 - HEAD ANGLE. Sounds like a need to make a third trip back to Evans to see if they can update the firmware. Treadwell Neo How To Videos 25 pts. You will need to take it to a dealer that has the necessary cable. Charged for 6hours, light went white, took the bike out, did two pedal strokes, it started flashing pink again. endstream endobj 108 0 obj <>>> endobj 109 0 obj <>/ExtGState<>/Font<>/ProcSet[/PDF/Text]/XObject<>>>/Rotate 0/TrimBox[0.0 0.0 419.528 595.276]/Type/Page>> endobj 110 0 obj <> endobj 111 0 obj <> endobj 112 0 obj [/ICCBased 118 0 R] endobj 113 0 obj <> endobj 114 0 obj <> endobj 115 0 obj <>stream I went the "suggested way" and am waiting for a new charger. If the problem persists, contact your eBike dealer. All Ribble e-bikes are fitted with the Iwoc button on the top tube. Error in the communication with the Battery Pack. I took the bike to a local shop that promised they could work on the firmware. He swapped out the mechanical rim brakes to hydraulic mt 200 disc brakes. If you have a waterproof kit then push the connectors in all the way in order to ensure contact and prevent any water getting through. 0000030374 00000 n Along with 20+ other leading bike companies, Cannondale is proud to be a part of the e-bike battery recycling program organized by PeopleForBikes and administrated by the not-for-profit Call2Recycle. At least one hall sensor wire of the motor may be damaged or disconnected. In the meantime, if you continue to ride with the range extender connected it will clear the fault once the main battery discharges a little. Download the Ebikemotion app, available on the Apple App Store or Google Play Store. I found the meaning on this site: https://raleigh.zendesk.com/hc/en-us/articles/360002547637-ebikemotion-error-codes-and-fixes. It occurs when the controller gets to its maximum temperature level. Check your brakes first. Confirm if all pins on the plug are straight and get rid of any silicone interference on the connection area. S6 Evo Neo 50 pts. This video above details how to set up the Ebikemotion app, pair it to your bicycle, and basic overview of how to navigate the app. Both have their advantages and disadvantages. At which point the LEDs should turn white and then release. Remember, if youre unable to rectify any error, always contact your authorized dealer rather than doing guess works with no fruitful outcome. It really is very simple and will quickly become second nature to you. 0000000016 00000 n To fix treadmill problems associated with slippage, align and tighten the running belt. What sort of range can I expect from the bike? Thanks 0000010726 00000 n Ebikemotion Support Section Videos listed below require a Cycling Prophet account Click the owl icon to create an account if you don't have one already Introduction To Ebikemotion 50 pts. the bike is switched on and you are in close proximity to it. Is this a faulty control box by chance. Same issue with Cannondale Treadwell Neo, new bike, first charge, unusable - it goes back to the store. The first time I ended up solving it by ridding it in this limp mode till the battery was down to 90% and when I plugged it in the error went away. I typically charge 80-99 percent right before use but I do charge overnight (8+hours) about once a month to balance out the cells entirely. At that point turn off the RE. Charge system for 3 hours until error disappers. I spoke to the dealer and he said there should be an error message posted. Power Output Failure in the lights line. Reduce the discharge speed or stop for a few minutes. Yes, though the motor will only provide assistance up to 15mph, at which point (by law and as with all e-bikes in the UK) the assistance will cut out. Motor hall signal error can also occur due to inaccuracy between motor and controller. We hope this article will help you to troubleshoot simple ebike issues. Error in the communication with the Remote control. Wait until the temperature drops. This easy to use, multi-function button lets you access all of the functionality of the X35+ system when you're out riding the bike. During the start-up procedure, the button will initially turn green to indicate everything is working correctly. Turn by turn navigation and the available range displayed as an on-screen map should be some of the exciting new developments from MAHLE. Look out for the batteries and see if they are installed and fully charged or not. Accepting the change you have made maps those levels and the mode to the controller. The Mahle My Smartbike App in Motor Maps shows 3 (three) standard modes Eco, Urban and Sport. Check the wires of the pedaling sensor (PAS) and Motor Sensor. We fully advise new bike owners to experiment with the settings for each level to find what works for them. Controller error could result from one of the plugs from the controller not being correctly connected to the motor. Do I need to pedal to ride this bike? If the system locks, reduce the demand and restart the bike. 2. Bikes ready for 48-hr dispatch. Check the motor wire connection. What is it? c[bk8zmk~ PW 0000017068 00000 n Check the cable; try unplugging and replugging. I have a new hub kit and the first time l switched the display on it threw up an 8h code. Can you please help or put me in touch with someone? Also make sure that the battery prongs line up properly. 0000030681 00000 n This is a very important project for a big grade and he needs expert help. The bike and hub driven motor drive system components are IP54 rated so are protected against splashing but not full immersion. Connect the bicycle to the Dealer APP and check the battery temperature. If on your bike (the top tube switch) you don't have a flashing pink on the level indicator?) Sunday: Closed, 1352 White Pine Canyon Rd Switch your electric bike off and wait for 10 seconds. If this doesnt work, the speed sensor could be broken and needs replacement. I am trying to understand the relationship between Cycling Modes and Assistance levels. In a similar vein, smartwatches are incompatible with the app if you require heart rate functionality. If you've not heard of MAHLE before, they are pioneers in the use of environmentally friendly and energy-efficient technology in the motor industry. If the error persists go to the official service, Access the Dealer App and connect the bicycle. So long story short I am getting a motor sensor error when I try to use my throttle. For added simplicity, the battery level is displayed using a traffic light-style system, albeit with the addition of the colour white. Note that in waterproof kits the PAS and the throttle are connected to each other and the speed level can not be set separately. Bosch Active/Performance Line Charger Manual. Read her story here. If the problem persists, contact your eBike dealer. Ebikemotion recommends using an iPhone 4S or newer, as well as Android 4.3 or newer. Or you could select the Custom option and set each assistance level to exactly how you prefer it. The throttle seems to be signaling fine as it is showing up on my screen when I twist it, but not engaging the motor and that is when the sensor error comes up. Let the battery rest for 2 hours and replace the charger with a new one. A high-temperature error will display as electric bike error code 10. Distance remaining of route CO2 emissions, and money saved from not using gasoline Common Destinations Your frequently-listed points of interest are listed here.