By using the WestJet website, you agree to the website terms of use, the privacy policy, and the use of cookies. Regulations allow you to receive both:a cancellation refundandcompensation. All rights reserved. For flights booked directly with WestJet (westjet.com, contact centre, etc. *Please note, if you are submitting this request, all persons on the same itinerary will be cancelled. Your form has been received. When flight crew is coming from a delayed flight that was within the airline's control. Try our online self-serve tools and skip the wait. We strongly recommend that you ensure you, or your travel arranger, has provided us with your WestJet Rewards ID, an email address, or current phone number. WestJet. Change/cancelpolicyforflights booked March 3, 2020 July 5, 2022, Change/cancel policy for Basic fares booked March 3, 2020 - June 21, 2022, Travel Protection Plan for WestJet Vacations booked after August 4, 2020, Flight interruptions and passenger rights. How to Claim Compensation for a delayed flight WestJet? For plane tickets that have been revoked, there may not be a fee. WestJet's website states those who cancelled their own flights or purchased basic fares will not be refunded. For superior and business packages, the revocations can be made between 21 to 44 days before departing. Instead, apply for a refund. However, not airlines strictly comply with such regulations and it is quite common for WestJet to take up to 3 months to process claims. WestJet will waive the applicable change or cancellation fee, and you have the option to: Change your travel dates to and/or from the same destination. Unfortunately, even though we prefer not to make schedule changes, they do happen. Please try again later. Reversals that are done more than 24 hours later are subject to fees. WestJet Now Offers Full Refunds For Cancelled Flights With U.S. or U.K. Origin/Destination by Sebastian Powell June 8, 2020 Reading Time: 3 mins read Several months after cancellations kicked off WestJet has adjusted their refund policy and is now offering refunds to customers whose ticket originates or ends in the U.K. or U.S. This does not limit your ability to make a claim with another carrier pursuant to the APPR. On the front page of the site, click on the Cancel My Flight button. On July 6, the airline updated its website to clarify that customers can collect a refund for a flight where WestJet changed the itinerary by more than 90 minutes or Please note, WestJet does not reimburse expenses for cellular roaming charges, missed entertainment/sporting/excursion events, lost wages or missed connections to non-partner airlines or cruises. Enter flight information for the flight in your itinerary that was affected by the delay or cancellation. Advertised prices, taxes and fees may fluctuate based on exchange rate. These are some specifics of the service fee structure under the Westjet cancellation policy: Caution: Remember that the costs are usually imposed on the currency of the booking. We will do what we can to make you comfortable during a Tarmac Delay, including the following: 1. We know that any type of interruption to your schedule can be challenging and inconvenient. WestJet cancellation policy is restrictive, unless you have a flexible fare, which allows you to reschedule your flight to a later date with minimal cost. If your flight departs within 24 hours you can contact your third-party agent or contact WestJet directly. You may be entitled to compensation pursuant to the Air Passengers Protection Regulations, if the conditions of eligibility apply: Situations surrounding flight disruptions can be complex and have multiple causes. Thank you for contacting us with your APPR concern. The time to book your getaway is now with our new travel ready tips. We won't be in charge of any accident in air ticket booking or any disarray caused during gathering the ticket at the concerned place. Generally, schedule changes are made because of adjustments to air traffic routes, airport requests, construction at airport facilities, security constraints, market forces, partner airline schedules and so on. Transportation: if transportation was not available by WestJet, we will reimburse the cost incurred for transportation between the airport and the hotel. The reversal fee can be waived for holidays reserved with the round trip superior rates. If you are informed of a delayless than 12 hours before the departure timeindicated on your original ticket and you have waited2 hours after the departure timethat is indicated on your original ticket, WestJet will provide you with food and drink in reasonable quantities and access to a means of communication, when feasible. Collect proof: photos, receipts of expenses, WestJet booking number, vouchers, etc. Seats at these fares are limited and may not be available on all flights. In addition, you can request the ticket cancellation. If you have questions or concerns regarding a WestJet flight, please complete the Canadian passenger rights contact form. There are certain rules in relation to this. WestJet COVID-19 air refund policy Updated September 29, 2022 In this guide, you will find details on the WestJet AIR refund policy for WestJet-initiated schedule changes that occurred during COVID-19. If we collect compensation for you, we charge a fee of only 30% from the amount you receive. In case of a cancellation, an airline will try to re-book you on the similar flight, but if that becomes impossible, a cancellation refund will be a full cash refund. Schedule changes are adjustments to flight times and destinations. We'll redirect you to the home page of the country/region site you choose. On the refundable tickets, one can normally request the money. A traveller was not happy with WestJet after the airline offered them a bus When scheduled maintenance on the aircraft requires additional time to complete which causes the flight to be delayed and/or cancelled. WestJet doesnt want you to know your passengers rights, but our team put together all information you need to know to get paid from WestJet. You can check if your flight is eligible for compensation via AirAdvisor website in under 3 minutes. Delays, flight cancellations, and over bookings may happen on air flights reservations by the issuing airlines. Prices will be updated at least every two hours. That way youll find out your preliminary eligibility and the size of the compensation. What Are My Passenger Rights in Case my WestJet Flight Was Cancelled or Delayed? We're here to help. Back to Flight interruptions and passenger rights, Flight interruptions and passenger rights, Back to Flight delays, cancellations, and schedule changes, Flight delays, cancellations, and schedule changes, Within WestJets control, but required for safety, Crew coming from a delayed flight that was outside of the airline's control, Crew coming from a delayed flight that was within the airline's control, Issue outside of the airline's control after leaving the gate, Operational decision for everyones safety, United States flight and service disruptions, flight interruptions to flights departing, arriving or diverted through the United States, Within WesJets control, but required for safety. Flight time remains the same but flight number has changed. Flight is departing more than 3 hours later on the same day. notified flight was cancelled 8 hours before, no reason given, they tried to give me travel credits i said no, i want original form of payment, and compensation for the new flight i had to book and was more expensive because it was booked on short notice. Information on our change and cancel fees are also available to assist you in selecting which fare meets your needs. A copy of the page of the Last Will and Testament that determines the Executor. Blackout dates may apply. Now, make a selection and press on the flight that you wish to reverse. You could receive up to 600 from WestJet. If your WestJet flight is delayed for three (3) hours or more, or cancelled due to reasons outside of our control, we will: A delay or cancellation that directly results from an earlier uncontrollable delay or cancellation is also considered to be an uncontrollable delay or cancellation when WestJet has taken all reasonable measures to lessen the impact of the earlier delay or cancellation. You will have to enter your details asked in the form. When a flyer has booked a flight ticket from the trip operator, tour agency, or air carrier partner, she or he can directly contact them regarding the reversals. Prices will be updated at least every two hours. Flexibility matters. In most cases, passengers who have a cancelled flight will have valid claims for a WestJet flight compensation. Our calculator will inform you if you are eligible for compensation and exactly how much. You can also review ourdomestic tariff, specifically rule 90: Schedule Irregularities for more information. At times, the reservation is canceled by the airline though. 90 mins later the flight got cancelled altogether and re-scheduled for the same time the following day. Dec 21, 2022 | 5:24 PM WestJet travellers looking to cancel flights received some good news this morning. Back to Exceptional circumstances refund request, Flight interruptions and passenger rights. Seasonal start and end dates apply and are indicated in the booking flow. Deposit luggage in Edmonton with west jet and KLM had responsibility to transfer the luggage, before boarding i checked with KLM staff in Calgary and she said they will sure do , I come to know in Delhi that my luggage is missing. If your flight was delayed, canceled or overbooked within the last 3 years, you could be eligible for up to $670 (600) in compensationCheck Your Flight. It may include any selection of seats, luggage fees, or refundable fees too. While using this method, you can reach the airlines operator. While traveling with it, it is even more important to comply with its other policies like the WestJet baggage policy. The browser you are using is not supported. We were stuck on the ground for 4+ hours and not allowed off the plane. But if you decide to voluntarily cancel your scheduled flight, you are not entitled to a refund. Change or cancellation must be requested more than 24 hours from departure, If you cancel your flight, the funds will be returned as a, If you change your flight, the difference in fare applies. *The size of the airline is listed in the terms and conditions of your ticket (the airline's tariff). WestJet COVID-19 air refund policy Updated September 29, 2022 In this guide, you will find details on the WestJet AIR refund policy for WestJet-initiated schedule WebJoel Serre/Shutterstock. According to the WestJet cancellation policy, a flyer can revoke his/her booking online. Advertised prices, taxes and fees may fluctuate based on exchange rate. holding for connecting guests). WestJet. This is, again, possible within the initial twenty-four hours. On our website throughflight statusortravel advisories. The first step is to visit the link given below: By opening the link and scrolling down the page, you should get the form. For safety and security purposes, the ticket has to be canceled. WestJet. Flight is departing no more than 15 minutes earlier than the original flight. Yes No Get in touch Rule of thumb: you can generally reject alternative flights and receive a refund in full, if a new replacement flight arrives 3+ hours later from your initial scheduled arrival time. check if your flight is eligible for compensation. WestJets Sorensen took over for WestJets Q&A. The following are some of the other possible causes for the action: Caution: When this cancellation policy is not followed, the airline based in Calgary may reserve the right to offer a substitute or revoke your flight. We don't issue the air tickets by ourselves rather we simply help the clients with booking flight tickets for different air carriers. Hence, you can employ the reversal method as per your comfort and avail of facilities to make your experience better. If youre travelling on a flight operated by a carrier other than WestJet, we recommend that you visit the airlines website to learn about their policies, fees and terms and conditions of carriage. Additionally, you may receive WestJet flight delay compensationif you arrived 3+ hours later than the scheduled arrival time of your initial flight. For your peace of mind we have a variety of fare options, some with flexibility included, so you can select the fare that is best suited for you. Iftheres acurrenttravel advisoryforyourdestinationonyour tripdates, you have options. Seats at these fares are limited and may not be available on all flights. Delays, cancellations and compensation. Death of the guest booked to travel with WestJet. However, there may be times where substitutions of aircraft or seat configuration changes aremade for operationalrequirements. Forms submitted with incorrect information cannot be processed. Or else, you can book a new reservation. WestJet passenger given bus ticket to another province after flight cancellation. Additionally, you will have to give some necessary information like your full name, ticket number, reservation code, etc. To review your whole reservation, you can hit the Search button. If theres a This can be one of the simplest methods for getting a refund, under the WestJet cancellation refund policy. Try our online self-serve tools and skip the wait. One of our Guest Support specialists will review the request and process it, if approved. When there is an issue with crew availability. Your WestJet flight can be delayed or cancelled for reasons within our control. In such instances, a passenger may have to bear a 100% loss of the sum paid. The Canadian carrier cannot provide any money back on the basic tickets. Situations surrounding flight disruptions can be complex and have multiple causes. How to claim Flight Delay Compensation with WestJet? They can also result in the reservation being canceled. The charges represent the minimum to the highest tax that may be due in certain instances. WestJet passenger given bus ticket to another province after flight cancellation. Disrupted flight? In addition, the reversal limitations may be applied to some special tickets. For example, a bird strike may have occurred, a guest may have a medical issue or weather events like snowstorms or hurricanes may interfere with the safe operation of your flight. These features are available to a visitor at any time. Protect your travel plans when you book vacation packages or land-only bookings to destinations inMexico, the Caribbean, Canada, and the United States. When a flyer has a booking with a vacation or an airline holiday group, she/he should approach the agent of WestJet who has allocated this booking. These reasons can comprise the death of the flyer, major alterations in the trip, etc. The WestJet cancellation policy is in place in case a passenger decides not to proceed with his or her journey. Or else, when you wish to use the internet-based method, you can access the official site of the Canadian carrier. A passenger may have to cancel a flight due to passport complications, traffic issues, and other similar reasons. Let our team help you. Only applicable to new bookings madeafterAugust4, 2020, for travelafterAugust5, 2020 to destinations in Mexico and the Caribbean. Flight is departing more than 30 minutes prior to original departure. Prices displayed above are subject to change and are not guaranteed until payment is made and accepted. Please see our supported browsers. Even when a flyer has planned ahead of time before booking a flight, a trip may have to be revoked for a variety of reasons. A plane can stay on the tarmac for up to 45 additional minutes, if it is likely that it will take off within that period and we are able to continue providing the same Tarmac Delay Services, when feasible. We here at AirAdvisor make claiming compensation easy. When there isan incident involving a guest (e.g. After completing the form below, you can expect a response within 30 days. If you have concerns about how the delay or cancellation of your flight was communicated, the airline that operated the affected flight will be best equipped to deal with your concerns. Hence, it is possible that you wont be able to fly. Two Penticton residents have filed a civil lawsuit against WestJet Airlines for a 'callous disregard for wellbeing' after their return flights were cancelled from San Jose del A Tarmac Delay is when your flight is ready to take off (and the doors of the aircraft are closed) or your flight has just landed (and the doors of the aircraft are closed), but you are kept waiting in the plane. I got a text from Gotogate the agent that booked my flight indicating that my flight was cancelled from Toronto to London Gatwick with no explanation. It can determine whether or not the booking is suitable for cancellation. A passenger said WestJet offered him an eight-hour bus trip after a connecting flight was canceled. WestJet will contact those people it deems eligible for refunds as of November 2, 2020, but it is taking a phased approach, starting with flights cancelled in A traveller was not happy with WestJet after the airline offered them a bus ticket upon their flight from Calgary to Regina being cancelled. Distance Compensation: All flights under 1,500 km Up to 250 per person, WestJet Internal flights over 1,500 km Up to 400 per person, Non-internal EU flights between 1,500 - 3,500 km Up to 400 per person, WestJet international flights over 3,500 km Up to 600 per person. Via email, as long as you have provided WestJet with your WestJet Rewards ID or email address. According to the WestJet vacations cancellation policy 24 hours, the complete cost of the package, or money paid, can be reimbursed. Refer to your booking confirmation email to confirm the details on your booking. Prices may not reflect real-time pricing or availability. In case the booking has not been confirmed, the carrier may give a secured ticket operated by any other airline. It takes only a couple of minutes to input basic information about your flight. Please fill out the form below once for each individual traveller per direction of travel. These guidelines do not limit or reduce your right to claim damages, if any, under the applicable convention or under the law. Exclusions: WestJet delayed flight compensation will not be enforceable in case ofextraordinary circumstances. Ask the airline to provide food and refreshments for a delay of 3 hours or more. WestJet vacations cancellation can be processed without a charge within 24 hours after booking. Please, if a reservation cannot be confirmed as in the point above, we will provide transportation to another airport that is within a reasonable distance from the airport at which you are located and a confirmed reservation for a flight that is operated by another airline on any reasonable air route from that other airport to your original destination, One (1) schedule change email will be sent 90 days prior to departure. on the next available WestJet or WestJet Encore flight or on a flight operated by a non-WestJet airline, if the next available flight is travelling on a reasonable air route from the airport at which you are located to your original destination and departs within nine (9) hours of the originally scheduled departure time, if a reservation cannot be confirmed as in the point above, we will provide a confirmed reservation for a flight operated by any airline travelling on any reasonable air route from the airport at which you are located to your original destination that departs within 48 hours of the originally scheduled departure time. If all guests on the itinerary do not need to cancel, contact our Service and Sales Centre (1-888-WESTJET). In case the desk is not available, you will have enough time to cancel your booking in other ways. Seasonal start and end dates apply and are indicated in the booking flow. Contact us about concern regarding a WestJet flight. This Canadian airline may provide an upcoming accessible flight. Note: If your rebooked scheduled departure arrives at a similar time to your original departure time, you're not entitled compensation. If it is not likely that the plane can take off within the additional 45 minute window, the plane will return to the gate, unless it is prevented for reasons related to safety, security, customs control or air traffic control. The WestJet cancel flight refunds. To minimize any inconvenience, we will do our best to keep you informed, and get you on your way as quickly and safely as possible. Back to Flight interruptions and passenger rights, Flight interruptions and passenger rights, expenses for lost, delayed or damaged baggage, You were on a WestJet operated flight flying from, to or within Canada, You were informed 14 days or less before the departure time shown on your original ticket that (i) your flight was cancelled or (ii) the arrival at your destination would be delayed, The arrival delay at your final destination is three hours or more from your scheduled time of arrival, Your flight was delayed or cancelled for reasons within WestJets control, Youve received a refund for a delayed or cancelled flight and may be eligible to receive compensation. When the airport experiences an issue that either limits operations or makes it unsafe to operate (e.g. The email will contain information about your old flight itinerary and your new flight itinerary. EU 261 Compensation Claim: How Much Can You Get? WebIf you are denied boarding, your flight is delayed or cancelled for at least two hours, or your baggage is lost or damaged, you may be entitled to certain standards of treatment and In addition to the offline method, one can visit the airport personally and cancel the flight. WestJet will provide you with access to working lavatories, proper ventilation and heating or cooling, food and drink, and the ability to communicate with people outside the plane free of charge, when feasible (Tarmac Delay Services). REFUNDS, HOLD TIMES, CANCELLATIONS: Q&A. By using the WestJet website, you agree to the website terms of use, the privacy policy, and the use of cookies. When there is a non-medical incident involving a guest. After a 3 hour tarmac delay at an airport in Canada, the plane will return to the gate so you can disembark if safe to do so. WestJet owes other passengers up to $670 (600) in compensation for WestJet cancelled and delayed flights. The air carrier situated in Calgary has specified three methods for revoking a booking. Up to four (4) schedule change emails will be sent starting 90 days prior to departure, Phone call if there is no guest action resulting from emails, or if the schedule change requires alternate planning directly with the guest (including WestJet Vacations or Group Bookings). A delay or cancellation that directly results from an earlier controllable delay or cancellation but required for safety purposes is also considered to be a controllable delay or cancellation but required for safety purposes when WestJet has taken all reasonable measures to lessen the impact of the earlier delay or cancellation. You may request a refund of your itinerary if you experience one of the following: If your documentation is not written in English, French or Spanish, the document must be translated to one of these three languages. Please note - agents can only help with options provided in the email. When there are delays due to ground handling or services (e.g. It can be probable that some technical faults may occur in the aircraft. Depending on the magnitude of the schedule change, the email may also include the option to accept the change, decline the change (and request a refund), or instructions on how to make a change to your new flight itinerary. Delays occurring due to safety checks and operational procedures. The carrier located in Calgary has provided different methods to cancel a flight within 24 hours. It can be refunded to the actual mode of payment. If you are no longer at your original airport of departure and your travel no longer serves a purpose because of the delay, WestJet will refund the ticket and provide a confirmed reservation for a flight that is to your original departure airport and accommodates your travel needs. Contact us today for more information on how we can assist. This pack can also lay out the major requirements that the travelers should meet for their requests to be fulfilled. Prices will be updated at least every two hours. This will be done after subtracting the fees if any. He or she may have stayed two hours at the airport. Planisnot applicable to group bookings, Sandals, Beaches and Grand Pineapple BeachResorts, The Planis not applicable toUKandEuropean destinations, In the event of a cancellation, WestJet dollarsissuedcan only be applied towardsa new vacation package after a15-day waiting period. Otherwise, this can be done prior to the first guest check on soil booking. In compliance with the criteria of rules, this policy can be applied to flights that are bought straight from the carrier via the main site. Please be aware that the reasons provided for a flight disruption may change as the situation evolves, new issues arise, or new information is received. You dont pay if we dont win. If WestJet cancels your flight toextraordinary circumstances(such as Covid travel restrictions or a serious illness) and you were offered no replacement flight, you can obtain a ticket refund in full, since your flights booked were not available. Its your choice. Chris Henderson learned of the cancellation after Let us assess your compensation for you. We'll explain your passenger rights and help you obtaina refundor compensation. Flight is departing no more than one hour later than the original flight. Learn more aboutflight interruptions to flights departing, arriving or diverted through the United States. Advertised prices, taxes and fees may fluctuate based on exchange rate. To change or cancel your vacation, please contact your travel agent or if you booked directly with WestJet, pleasecontact WestJet Vacations. In the event there are multiple flights on a single direction of travel, only one form is required for that direction, Third party companies are required to provide a letter of authorization to submit on behalf of a guest. Flight is departing 16 to 30 minutes prior than the original flight. We sincerely apologize to guests who were impacted by cancellations and delays resulting from severe winter weather across Canada.